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Terms & Conditions

These terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website http://www.stylishmamas.co.uk (our site), whether as a guest or a registered user. Use of our site includes accessing, browsing or registering to use our site.

Please read these terms of use carefully before you start to use our website, as these will apply to your use of our website.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our site.

Other applicable terms:

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy Policy.

Please see our privacy policy which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

  • Our Acceptable Use Policy.

Please see our acceptable use policy, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.

  • Our Cookies.

Please see our cookies section which sets out information about the cookies on our site.


Payment & Security.

All Transactions are monitored by Sage Pay and are secure. We take security very seriously and we have taken all possible measures to ensure that your details are not compromised. We offer a range of payment methods:

 Securedby Horizontal 21 logo download centre paypal opt


 By using our site, you confirm that you accept these terms of use and that you agree to comply with them.
If you do not agree to these terms of use, you must not use our site.


Changes to these terms.
We may revise these terms of use at any time by amending this page.
Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to our site.
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our site, or any content on it, will be free from errors or omissions.


Accessing our site.
Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.


Privacy Policy.

Stylish mamas will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

o When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password.

o We may also collect information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information").

o We may collect this information even if you do not register with us.

o You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service, or be used to present you with Stylish Mamas products which are relevant to your browsing history when you visit other websites.

o We confirm that any Personal Information which you provide to us will only be used for the following purposes:

o Processing your orders;

o For statistical or survey purposes to improve this Website and its services to you;

o To serve website content and advertisements to you;

o To administer this website;

o To contact you about leaving a review on a product once your order has been completed;

o If you consent, to notify you of products or special offers that may be of interest to you

o You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003

o When you create a shopping account while ordering online you will be given the option to receive information from Stylish Mamas about products, promotions or special offers which we feel may be of interest to you

o In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, by e-mailing us at This email address is being protected from spambots. You need JavaScript enabled to view it. or calling us on 03302232294 between 9:00 am and 5:00 pm Mon – Fri and 9:30 am– 12:30pm Saturdays & Bank holidays.

o You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.

When entering any of our competitions or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a competition or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.



We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time; if you do not accept Cookies, you will be unable to use this Website for shopping purposes, only for browsing and research.

By using our site, you consent to Stylish mamas processing any personal data we collect from you, or that you provide to us and you warrant that all data provided by you is accurate. These terms of use will also have the following additional terms, which also apply to your use of our site:


Your account and password.

o If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential.

o You must not disclose it to any third party.

o We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

o If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at This email address is being protected from spambots. You need JavaScript enabled to view it.


Limitation of our liability.

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

o Use of, or inability to use, our site; or

o Use of or reliance on any content displayed on our site.

If you are a business user, please note that in particular, we will not be liable for:

o loss of profits, sales, business, or revenue;

o business interruption;

o loss of anticipated savings;

o loss of business opportunity, goodwill or reputation; or

o Any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.


No reliance on information.

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.


Uploading content to our site.

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited license to use, store and copy that content and to distribute and make it available to third parties. We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

The views expressed by other users on our site do not represent our views or values.


Linking to our site.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.
If you wish to make any use of content on our site other than that set out above, please contact us first.


Third party links and resources in our site.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources.


Acceptable use policy.

This acceptable use policy sets out the terms between you and us under which you may access our website. This acceptable use policy applies to all users of, and visitors to, our site.

Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy.


Prohibited uses:

You may use our site only for lawful purposes. You may not use our site:

o In any way that breaches any applicable local, national or international law or regulation.

o In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

o For the purpose of harming or attempting to harm minors in any way.

o To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

o To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

o Not to reproduce, duplicate, copy or re-sell any part of our site.

o Not to access without authority, interfere with, damage or disrupt:

o any part of our site;

o any equipment or network on which our site is stored;

o any software used in the provision of our site; or

o any equipment or network or software owned or used by any third party.


Content standards.

These content standards apply to any and all material which you contribute to our site (contributions).
You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

o Be accurate (where they state facts).

o Be genuinely held (where they state opinions).

o Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

o Contain any material which is defamatory of any person.

o Contain any material which is obscene, offensive, hateful or inflammatory.

o Promote sexually explicit material.

o Promote violence.

o Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

o Infringe any copyright, database right or trade mark of any other person.

o Be likely to deceive any person.

o Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

o Promote any illegal activity.

o Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.

o Be likely to harass, upset, embarrass, alarm or annoy any other person.

o Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.

o Give the impression that they emanate from us, if this is not the case.

o Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.


Changes to the acceptable use policy.

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.


Promotional Coupons and Vouchers.

o These offers entitles you to a saving off full price items, when spent in a single transaction.

o These offers can be redeemed online between the stated periods (if at all stated) or depending on availability by entering your online code at the checkout at stylishmamas.co.uk.

o No cash or any other alternative will be given and these discounts can only be redeemed once.

o These offers cannot be used in conjunction with any other discounts.

o These offers may be amended or withdrawn at any time at the Promoter’s discretion.

o The return value of the item’s purchased using these promotions shall be the applicable return value under stylishmamas’ return policy less the discount obtained.

o Copied, damaged or expired coupons and vouchers will not be accepted.

o Your statutory rights as a consumer are not affected.


First buy promotional coupon.

o Will only apply to orders overs 25 pounds.

o Only one coupon code can be redeemed per transaction.

o If Items are subsequently returned then Stylish mamas reserve the right to request the promotional coupon code reduce the value of the refund by 5 pounds.

o This Promotion may be amended or withdrawn at any time at Stylish Mamas’ discretion.

o Coupon can’t be exchanged for cash.



We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.


Intellectual property rights.

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws, Trade mark registrations and other registered and unregistered rights in treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a license to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


These terms apply to products ordered via our website and to which a transaction between Stylish mamas and you has been registered as Complete under our website guidelines.


1. Seller.

1.1 The Seller is Stylish mamas, a member of DHM, registered office Ormerod Rutter chartered Accountants. The Oakley/Kidderminster Rd, Droitwich. WR9 9AY.


2. Order process.

2.1 Our display of products on our website is an invitation and not an offer to sell those products to you.

2.2 An offer is made when you place the order for your products. However, we will not have made a contract with you unless and until we accept your offer (see point 2.5 below).

2.3 We take payment from your card, when we process your order and have checked your card details. Products are subject to availability. If we are unable to supply the products, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the products.

2.4 If you enter a correct e-mail address we will send you an order acknowledgement e-mail. However, this is not an order confirmation or an order acceptance from us.

2.5 Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the products you have ordered are dispatched to be delivered to the address you have given us. It does not take place until that stage, even though we may have debited your card (see 2.3 above) or we have sent acknowledging e-mails (see 2.4 above). Very occasionally an error may occur resulting in the products described on our website not being the products actually available for sale. If this occurs your order will not be or have been accepted. We may ask you whether you wish to purchase other products we may have available or the products which may have been dispatched to you in error. If so your order will be amended. Otherwise, we will treat any order as cancelled and any incorrect products dispatched will be requested back for full refund.

2.6 The contract will be formed at the place of dispatch of the products.

2.7 All orders that you place on this website will be subject to acceptance in accordance with clause 2.5 of these terms and conditions.

2.8 We do not file details of your order for you to access please print out these terms and conditions and the order acknowledgement for your own record.


3. Payment.

3.1 Payment may be made by the methods indicated on our website.

3.2 You will be charged the current price for buying products from our website at the date you place your order. All prices are displayed on our website and are inclusive of VAT (where applicable). We reserve the right to amend prices if there is a change in the rate of VAT. All total prices for goods and services at the checkout represent the total price payable by the customer for those items, regardless of the address for delivery. Other components of the total price at the checkout, including delivery charge, may vary for each customer.

3.3 A delivery charge will be applied at checkout, please view our delivery charges.

3.4 We do our best to make sure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the products at the correct price. If we are unable to contact you, we will treat the order as cancelled. We will not accept an order if there is a pricing error.


4. Delivery.

4.1 Once an order has been placed and you have received confirmation of the transaction, we will aim to deliver your items within our standard delivery period of 3 - 7 working days. We deliver to any UK address including most British Forces Post Offices. We do not deliver to PO Boxes, orders placed for these addresses will be cancelled and a full refund will be given if you have already paid for the products. We also deliver to the Republic of Ireland.

4.2 Orders may generally require a signature to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that delivery has been received by you or the person, to whom the order is addressed. If no one is available to accept the delivery you will receive a card to advise that a delivery has been attempted and that the product(s) have [either been left with a neighbour or] returned to the dispatch centre.

4.3 Once an order has been placed, you shall be notified how many business working days your delivery is going to take. Please note that business working day means all days from Monday to Friday, excluding bank holidays.

4.4 It is your responsibility to ensure the delivery address is ready and able to accept delivery of the product, in particular that there is space for any delivery vehicle to make the delivery.

4.5 For any orders delivered to freight forwarding companies, Hotels, B&Bs, storage and relocation companies nominated by you as accepting delivery on your behalf, we shall have no liability to you in respect of any product which is damaged following acceptance of the delivery by these locations on your behalf. These goods are at your risk on and after delivery to these locations and/or carriers.

4.6 We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather or transport problems.


5. Cancellation.
If, for any reason, you wish to do so you have the right to cancel any order you have placed (other than in respect of products made to your specification, clearly personalised). You may cancel an order at any point from placing the order up to fourteen (14) calendar days, from the day after delivery of the product(s) to you. This is in line with the Consumer Contracts Regulations 2013

The following procedures will apply:

5.1 You can contact us by either e-mail or telephone. If you have contacted us to cancel before delivery of your products, though your order will have been cancelled, normally delivery cannot be interrupted (except possibly if cancellation takes place within 30 minutes of order). Please refuse any delivery of cancelled products or return them to us and in the meantime you must take reasonable care of them.

5.2 For instructions on how to return an order, please visit our Returns & Refunds section. You will not be charged for collection or Royal Mail returns in accordance with our returns process.


6. Clearance section.

6.1 The reductions shown are reductions from the original price charged on the website. Occasionally these prices may have applied more than six months ago.


7. General.

7.1 Certain products are subject to age restrictions as indicated on the product page. By placing your order for any of these products, you confirm that you have reached the required age. Your entire order will be cancelled if we are unable able to verify your age using the details you have submitted.

7.2 All measurements are approximate.

7.3 The reproduction of colours is as accurate as the photographic and production process will reasonably allow.

7.4 All risk in the products we supply to you, in particular the risk of any loss or damage, shall pass to you on delivery of the products to the address you specify in your order. Ownership of the products shall not pass to you until we have received payment in full in respect of such products.

7.5 We shall not be liable for any indirect losses you may suffer, including any loss of profit, income or anticipated savings as a result of your failure to comply with these terms or your negligence. Save that our liability in respect of any death or personal injury caused by our negligence shall not in any way be restricted.

7.6 These terms, constitute the entire terms on which we will provide products to you and cancel and supersedes all prior arrangements and representations, whether verbal or written.

7.7 We may amend these terms from time to time at our discretion without notice to you. Any amends will be posted on this website and will supersede any terms and conditions previously published by us.

7.8 No delay or failure by ourselves in exercising or enforcing any of our rights or remedies under these terms shall operate as a waiver of those rights.

7.9 If any one or more of the provisions of these terms should be held by any court to be unenforceable, such provision shall be validly restated to as nearly as possible approximate the intent of the clause and, if such clause cannot be restated for any reason, shall be severable from these terms and deleted.

7.10 You may not assign or sub-contract any of your rights or obligations under these terms to any person without our prior written consent. No third party shall be entitled to enforce any of these terms whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

7.11 All matters concerning and incidental to any offer or agreement for the purchase and sale of products from our website shall be in English and construed and governed according to English law and the English courts shall have exclusive jurisdiction in all such matters.




8. Our returns, exchange and refunds policies.

8.1 Subject to exceptions, Stylishmamas is happy to exchange or refund your purchase within 14 working days of delivery. After this period, refunds will not be issued but exchanges may be considered under Stylishmamas' discretion given that the item is returned in stated terms and conditions below.

8. 2 Unwanted goods must be returned in a fully resale-able condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

8. 3 In cases where the above conditions have not been met due to the customer's negligence or miscommunication, it will be up to Stylishmamas' discretion to offer a refund, exchange or store vouchers.

8. 4 You can return items to us via Standard Royal Mail or via Standard courier (this will be covered by us but if you decide to use a more expensive delivery method, you will be responsible for the extra costs, please ensure you retain the receipt for proof of postage which we will ask you to send us a copy via email for our records and quick processing of your refund/exchange ) and after we have received and inspected the product and are happy with its condition ( please see above to what won’t be acceptable ) your refund will be processed and it can take your card provider 3 to 5 working days to credit your account.

8. 5 Should there be any issues during the return process and Stylishmamas are aware of this, you will be given an extention in your return period and your 14 working days will begin again from the last day of correspondence with Stylishmamas.

8. 6 Should you go over this period, it will be up to Stylishmamas' discretion to offer an exchange or store voucher as your full or partial refund period under our terms and conditions (see above) and the Consumer Contracts Regulations 2013 will have passed.

8. 6. 1 Stylishmamas store vouchers may be offered under certain circumstances but this will be done under Stylishmamas' discretion as we have no obligation to do so should you miss the stated deadline above.

8. 6. 2 Please note: It is the consumer's responsibility to read our terms and conditions regarding our policies and Stylishmamas will not take responsibility for not doing so or for not being aware of them. Due care is taken to ensure that the consumer is treated fairly but this does not exclude the consumer from taking necessary actions or responsibilities to enable a pleasant outcome for both parties.

8. 7 In cases where products being returned are lost in the mail, Stylishmamas will not be held liable for this and any issues as such should be dealt with by the delivering courier.

8. 8 If in doubt, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call our customer services line - 0330 223 2294 and we will be happy to help.

8. 9 In order to avoid unnecessary delays in processing your refund, ensure you use the correct address and follow the instructions carefully.


9.  Products excluded from our refund policy:

 9. 1 We are unable to offer an exchange or refund on custom made and altered items unless they are not as described or are faulty.

 9. 2 We are unable to refund or offer an exchange to products that will be deemed unhygienic once the protective layer/material has been tampered with.

 9. 3 This also applies to protective materials covering areas that will help maintain its full use without compromise.

 9. 4 We are also unable to offer an exchange or refund on orders delivered to freight forwarding companies, Hotels, B&Bs, storage and relocation companies, where the product was damaged following acceptance by these locations on your behalf.


10. For reasons of health and hygiene we are unable to exchange or refund the following products:

 10. 1 nipple protectors/ shields and breast shells once the original packaging has been opened, unless faulty.

 10. 2 Breast/nursing pads, no exchange or refund unless the adhesive covers are still in place and packaging remains unopened and undamaged unless faulty.







A bit more about us....

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